Hello, I've been a LOYAL customer of Imaginative-Traveller for a number of years, but I just found out that ImTrav are not going to give any discounts in their Nov/Jan window anymore!!!
I was banking on booking holiday's with 15% discounts but am extremely dissapointed to hear that this is no longer the case...
Is ImTrav's finances on the rocks? It shouldn't be because their trips make a lot of money per tour, or are they taking loyal customer's for granted?
I've heard that if you've been with them you get an automatic 5% big deal! or another 5% if you book 6months or more in advance, now I'm not usually able to book that far in advance so a miserly 5% doesn't go far enough in my book.
This is bad customer service Matt West who runs ImTrav, bring this back don't just hike the prices to veil a discount by another way else I'll most likely take my business elsewhere