I have written 3 emails and had no reply about a refund I am owed from my last trip. To whom can I direct my question?
Refund owed
I have written 3 emails and had no reply about a refund I am owed from my last trip. To whom can I direct my question?
Re: Refund owed
Hello Barb
Thanks so much for getting in touch. I apologise if we have somehow missed your previous emails. Please be assured that we hold all correspondence in the highest regard and would never deliberately ignore you.
Can you please tell me your name, booking reference number and the reason why you believe that a refund is owed to you?
Thanks again.
Refund Owed
I am still waiting for some response from Imaginative Traveller.
I replied immediately after seeing your posting and as yet have had no acknowledgement that my email has been received.
Is there someone specific to whom I can direct my questions and expect to get a response?
B Patterson
Re: Refund owed
Tristan:
Any chance of you doing the same for me?? Have sent you various emails, contacted Adventure Center, and NO ONE WILL GET BACK TO ME!!
Not pissed (yet)....just frustrated![[Smile]](smile.gif)
Tina
Re: Refund owed
Hello Tina
Id be very happy to help, and again I apologise for any delay experienced.
If you could please provide your full name, your tour (or simply the country you visited), and the date of your tour and I will get back to you.
Refund
Hello, and thank you for your post.
I'm sorry to hear this is yet to be resolved and your emails for some reason don't appear to be getting through.
Please contact me directly on kelly@imtrav.net and I can then ensure that your message gets through to the right place.
Many thanks,
Kelly Meekings
Product Support Manager Imaginative Traveller