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Imaginative Traveller Covid-19, Corona Virus Policy

17 March 2020 13.00 PM

The  impact that the Coronavirus Pandemic is having on the world is completely unprecedented and we are working flat out to ensure the well-being and safety of our customers and working to adapt to the rapidly changing situation.

Our team are at the end of the phone or email if you have concerns or worries that you wish to discuss.

Phone: +44 (0)1728 862230

As members of AITO and ABTA we are being kept directly informed about UK government policy and travel advice as soon as it is released. We are also closely following the situation as reported by the World Health Organisation (WHO), the National Travel Health Network and Centre (NaTHNaC), Public Health England (PHE) and the UK National Health Service (NHS).

We operate all our Tailor Made trips in line with the travel advice from the UK Foreign & Commonwealth Office. If the UK FCO should advise against travel to a country or region, we will amend itineraries or cancel trips as required.

For small group trips that are operated through Exodus or Intrepid we are guided by their policy.

We regret to announce that Intrepid Travel is suspending tours* operating until 30th September 2020

The safety and wellbeing of our travellers and staff is our priority, therefore Intrepid Travel have suspend all tours (*excluding Australia tours) until 30th September 2020. Given the unprecedented impact of COVID-19 we have been adapting our booking conditions and cancellation policy regularly to adapt to the constantly evolving nature of this now pandemic. Today, we are updating our policy again effective immediately.

Tours departing from 16 March 2020 to 30 September 2020
If you have booked a tour departing between 16 March 2020 and 31 May 2020 you will receive a credit of 110% of monies paid to use towards an alternative tour with a departure date before 30 April 2022.

We regret to announce that Exodus are suspending tours* operating between 17 March and 16th August 2020

Our team will be in touch with everyone who has had their trip suspended. if you have any concerns or worries that you wish to discuss, please email at the email address above.

To access our frequently asked questions re trips operating during the outbreak

Travel restrictions

Many countries have introduced screening measures and entry restrictions at border crossings and transport hubs, depending on factors such as your nationality, where you have recently been, and your health status. If you have recently been in China or other affected countries, you may not be allowed to enter or transit, or you may be required to enter a period of quarantine after entry.

Screening measures on arrival may include temperature checks, and you could be asked about your general health or recent travel history. Where these checks identify a concern, further medical checks may be required.

You must therefore ensure that you check the relevant travel advice for each country you are due to travel to or transit through.

For UK nationals, please use the UK FCO travel advice per country:  Please ensure you go beyond the landing page of each country and read the full advice, paying particular attention to the Entry Requirements and Health sections. For non UK nationals, please ensure you read your home government’s travel advice.

Please be aware that the situation is changing by the hour and you need to check the advice relating not only from your home country and your destination but also any countries that you are transiting through.

If you’re affected by these changes and need further information about entry requirements, contact the local immigration authorities or the embassy, high commission or consulate of the country you’re travelling to. You should also check with your airline for the latest information.

If you have any questions or concerns then please contact us to discuss your situation.

What if I don’t want to travel?

If you feel you do not wish to travel on a trip that is operating then please contact us to discuss the situation.

Useful links

We advise you to follow the links below to get information.

  • Travel advice per country

UK Foreign & Commonwealth Office:

US Department of State:

Canadian Foreign Affairs:

Australian Government Travel Advice:

NZ Government Travel Advice:


Any updates to the situation will be posted on this web page as soon as possible. Our team are at the end of the phone or email if you have concerns or worries that you wish to discuss.


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