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Safe Travels with Imaginative Traveller - Covid-19 Customer Information

7 July 2020

At Imaginative Traveller we have always been revered for our innovative and inspiring tours and our passion for travel and exploration remains undiminished in these uncertain times. As the world starts to reopen the prospect of travel is now tantalisingly close and we have been working flat out to ensure that you can book your next adventure with complete confidence. We have done all of the hard work for you; selecting specific destinations that you can now visit safely without restrictive entry or quarantine requirements, adapting our booking terms to give you greater flexibility and financial protection. We have even identified travel insurers that will give you the very best COVID cover and complete peace of mind.

Many countries are now ready to welcome you back and there is really no better time to book, safe and secure in the knowledge that we are here to advise and support you every step of the way!

Our team are at the end of the phone or email if you have travel plans to discuss for the later part of 2020 or for 2021.

Phone: +44 (0)1728 862230
Email: sales@imtrav.net

 

Book and Travel with Confidence

We have cast-iron financial protection through ABTOT and the strength of our trade organisations ABTA and AITO behind us. We have coupled this with a Traveller’s Confidence Toolkit which includes flexible deposits, a later balance due date and flexible no transfer charges that will ensure you can make a booking with complete confidence and transfer your trip easily. We will also be honouring the price that you booked at if you transfer to a trip to a departure in late 2020 or 2021.

We are reviewing all our health and safety procedures with all our suppliers to ensure that we are able to operate safely. As always, the safety and wellbeing of our travellers, leaders, crew, staff and suppliers is our top priority.

 

Trip Suspensions

We operate all our Tailor Made trips in line with the travel advice from the UK Foreign & Commonwealth Office. If the UK FCO should advise against travel to a country or region, we will amend itineraries or cancel trips as required.

For small group trips that are operated through Exodus or Intrepid we are guided by their policy

Our team will be in touch with everyone who has had their trip suspended. if you have any concerns or worries that you wish to discuss, please email us at sales@imtrav.net.

Transferring Clients And Making New Bookings Onto Future Departures
We are currently contacting all those who are booked onto trips where balances are due soon, to talk through all the options.  Things are constantly changing and so we are trying to do this on an individual trip basis.  As you can imagine, this is keeping a small team extremely busy, and so your patience is welcomed and appreciated.

For UK nationals, please use the UK FCO travel advice per country. Please ensure you go beyond the landing page of each country and read the full advice, paying particular attention to the Entry Requirements and Health sections. For non UK nationals, please ensure you read your home government’s travel advice.

Please be aware that this is a changing situation and you need to check the advice relating not only from your home country and your destination but also any countries that you are transiting through. If you have any questions or concerns then please contact us to discuss your situation.

 

Useful links

We advise you to follow the links below to get information.

Travel advice per country:

UK Foreign & Commonwealth Office
US Department of State
Canadian Foreign Affairs
Australian Government Travel Advice
NZ Government Travel Advice

 

Updates

Any updates to the situation will be posted on this web page as soon as possible. Our team are at the end of the phone or email if you have concerns or worries that you wish to discuss.

 

 
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